If you need help with one of LCweb products, please open a ticket ONLY through official support platform.
Usually you’ll get an answer in 15 hours, by the weekend waiting time could be a little longer though.

Before request support

Read carefully item’s documentation and check if there are FAQs related to your issue.
Lot of requests come from customers not following them.

Requesting support

  • Be descriptive and precise. Send related links and/or files helps a lot to solve problems fastly.
  • Keep in mind that support doesn’t mean modification (or customization). However if you need a very small work (around 5/10 min) I will be glad to help you

Check the items FAQ or go to the support website


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